When it comes to choosing an insurance agency, many people wonder what sets one apart from another. Sure, most agencies offer similar services like a variety of carrier choices, policy reviews, and a local contact person. But what truly makes an agency stand out is how they handle situations when things don’t go as planned. That’s where we come in—going to bat for you when you need it the most.
The HVAC Incident: A Case Study
Let me share a story about how we helped a client when their HVAC system unexpectedly quit working. Initially, we advised them to have a professional inspect the unit to determine the cause. It turned out that a lightning surge had struck the unit, causing it to fail. Naturally, a claim was filed, and the insurance company sent out their own inspector to assess the damage.
Unfortunately, the inspector didn’t spend much time examining the HVAC system and concluded that the failure was due to old age, not lightning. As a result, the claim was denied. This is where we stepped in.
We contacted the homeowner and advised them to obtain documentation from the original inspection company, including a statement confirming that lightning was indeed the cause. Armed with this new evidence, we reached out to the insurance company’s adjuster, providing them with the updated paperwork and facilitating a conversation between the adjuster and our client about the initial inspection.
The end result? Our client received a check for a brand-new HVAC unit. While we can’t win every battle, we are committed to doing everything we can to help our clients.
Why Choose Us?
If you’re looking for an agency that will stand by you and fight for your best interests, give us a call for a quote today. Let us show you why you can confidently say, “I have Enuff Insurance.” Reach out to us at 615-988-5199 for more information.
